Challenge
The brand wanted to move in two directions at once: sharply reduce the cost of acquiring a customer while simultaneously growing revenue. At the outset each lead cost roughly $3, which, given the service's price segment, squeezed the profit margin severely. A large share of the ad budget was being spent on ineffective audiences and creatives, and results remained unpredictable. Our task was to completely rebuild this cost structure and extract the maximum value from every dollar spent. This called for a systematic, data-driven approach rather than random optimization.
